Within the Continental United States: We ship using either United Parcel Service (UPS) or Fed-Ex Ground. Shipping charges are 15% or $9.90, whichever is greater. Items that ship Oversize are designated by OS- and are not eligible for free shipping promotions. These charges are automatically calculated for you. Items that are large or heavy enough to ship motor freight may exceed standard 15% shipping cost and are designated by FT-. Outside the Continental United States, including Alaska and Hawaii: Due to the large size variations that exist with our products, our web site is not able to accurately calculate shipping charges to overseas locations. We will E-mail you with shipping charges for your approval, prior to shipment. Note: all duties and tariffs will be the responsibility of the customer and are not included in the shipping costs.
Privacy & Security
We understand that your privacy is important. Therefore, we only collect information necessary to process an order, or provide a catalog that has been requested. We never sell, or in any way share your personal information with any third party, except as necessary to process your order. We will use your E-mail address to communicate to you concerning your order. We will not use your E-mail address to notify you of sales or special promotions, unless you request such information. The security features of this site are automatically activated when you check-out using 128-bit encryption. Your web browser should show a symbol of either a lock or a key to indicate when you are in a secure mode.
Returns & Replacements
To return merchandise, please contact us for instructions. If you have an invoice number or packing list available, we will be able to serve you even faster. On most returns, you will have a choice of receiving new equipment, receiving a credit to your account, or receiving a refund. For damaged or defective equipment, we will issue a call tag, if possible, to have the equipment returned to us. Please note: for certain items, usually large items, there may be a restocking fee of up to 20%, plus shipping costs to return the product.
Ordering
1. Through this web site. 2. By faxing or mailing us the order form in our catalog. Here is a printable version of the form. order_form.pdf 3. By faxing or mailing us your purchase order. 4. By telephone.
Payment Information
We accept Master Card, Visa, American Express, Discover/Novus, checks and purchase orders. Please note: All purchase orders will be verified prior to shipment.
Guarantee
We have a one year guarantee on all products we sell. If you are not satisfied with any product for any reason, contact us and we will replace it or refund your money.
Customer Service Hours
7:30 a.m. - 5:30 p.m. (Eastern Standard Time) Monday - Friday. Speak directly to our knowledgeable customer service representatives, never a machine.
You can download a completed and Signed W-9 Form here: TPESW9.pdf
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