Frequently Asked Questions
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| Q: | What is a purchase order? |
| A: | A purchase order is a form used to request goods and services. It contains a unique purchase order number and tells us what you want, the billing address and the shipping address. The purchase order also allows us to be paid. If your school requires you to have a purchase order number to order from us, we need that number. |
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| Q: | Where do I get a purchase order? |
| A: | A purchase order is normally obtained from your board of education's purchasing department. Some schools don't have to go to their board of education to get a purchase order, instead, they are issued at the school. Some schools don't even issue purchase orders. |
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| Q: | Can a parent teacher organization be billed? |
| A: | Yes, a PTO or PTA can be billed for the order. |
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| Q: | How long will it take to get my order? |
| A: | Normally, if the item is in stock, we ship your order within 2 business days after receipt. How long it takes to be delivered depends on where you live and varies from 1 to 5 days. For non stock items, please allow 3 to 4 weeks for delivery. |
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| Q: | What is a backorder? |
| A: | When we are temporarily out of an item, we call that a backorder. We sometimes run out of an item when there is a high demand or when the manufacturer is unable to supply us with the item. We can often tell you what the wait will be on a backordered item if you contact our customer service department. |
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| Q: | What is a Drop ship? |
| A: | A drop ship occurs whenever you order an item that we either don't stock or when you order a large quantity of an item we do stock. In either case, we ask the manufacturer to ship your item for us and we call it a drop shipment. |
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| Q: | Why doesn't my packing list have prices listed? |
| A: | Our packing lists are designed to allow you to check in the equipment you ordered. An invoice will be sent separate from the order and will include all applicable charges. |
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| Q: | How much will it cost to ship my order? |
| A: | Within the Continental United States: We ship using either United Parcel Service (UPS) or Fed-Ex Ground. Shipping charges are 15% or $7.95, whichever is greater. Items that ship Oversize are designated by OS- and are not eligible for free shipping promotions. Items that are large or heavy enough to ship motor freight may exceed standard 15% shipping cost and are designated by FT-. These charges are automatically calculated for you. |
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| Q: | What are motor freight charges? |
| A: | United Parcel Service and Fed-Ex Ground are small package delivery companies, they don't accept large and or heavy packages. To ship large and or heavy packages, a freight carrier is required. Their services are expensive and motor freight charges are those charges imposed by a freight carrier to ship something. Please inspect your items before signing for your equipment. If it is damaged, either refuse delivery and/or call customer service while the delivery truck waits. |
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| Q: | What is our federal tax ID number? |
| A: | 34-1276429. |
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| Q: | Do I need to give my credit card number to order on line? |
| A: | No. If you are uncomfortable giving your credit card number online, you can pay off line by either calling us with your credit card number, or sending in a check with the order. Go to Custermer Service and see "security" for more information concerning the security of this site. |
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| Q: | What is our e-mail address |
| A: | Customer service may be contacted at: custser@tpesonline.com |
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