How do I save Items in my shopping cart for later use?
A: To save/park items in your shopping cart for later use, you must be a registered user. Please click "Log in" on the upper right corner of our web site and create an account. Products added to your shopping cart while logged-in will automatically be saved/parked for 30 days. To view your saved cart, log-in and click on "My Cart".
Gift Registry, what is it for?
A: Our Gift Registry works like most gift registries found at popular retail stores. However, we felt a Gift Registry represented a great fundraising opportunity for educators.. Begin by logging in to your account and look for the "My Registries" tab. Set up your gift registry and begin adding products. Send a note home with each of your students explaining that you are seeking donations for the equipment In your Gift Registry. Parents, can then visit this website to view and hopefully purchase equipment from your list that will be sent to the address of your choosing as a fully paid for donation. There is no cost to you. Parents pay the same low prices we normally charge schools for all equipment purchased; plus shipping and tax, where applicable. Suggestion: When setting up your ship to address for your gift registry, we suggest shipping it to your school with an attention line that includes the word "Donations" as a way of differentiating gift registry orders from normal school purchases. We also suggest, the key to success is informing the parents. You may need supervisor approval before you get started. If you have any questions, please don't hesitate to call us at 1-800-225-7749.
Can a parent teacher organization be billed?
A: Yes, a PTO or PTA can be billed for the order as long as we are shipping to a school here in the United States.
How long will it take to get my order?
A: If the item is in stock, we normally ship your order the day we receive it or the next business day. How long it takes to be delivered depends on where you live and varies from 1 to 5 days. For non stock items, please allow 2 to 3 weeks for delivery.
What is a backorder?
A: When we are temporarily out of an item, we call that a backorder. We sometimes run out of an item when there is a high demand or when the manufacturer is unable to supply us with the item. We can often tell you what the wait will be on a backordered item if you contact our customer service department.
What is a Drop ship?
A: A drop ship occurs whenever you order an item that we either don't stock or when you order a large quantity of an item we do stock. In either case, we ask the manufacturer to ship your item for us and we call it a drop shipment.
Why doesn't my packing list have prices listed?
A: Our packing lists are designed to allow you to check in the equipment you ordered. An invoice will be sent separate from the order and will include all applicable charges.
How much will it cost to ship my order?
A: Within the Continental United States: We ship using either United Parcel Service (UPS) or Fed-Ex Ground. Shipping charges are 15% or $7.95, whichever is greater. Items that ship Oversize are not eligible for free shipping. Oversized products have item numbers that begin with "OS-". Items that are large or heavy enough to ship motor freight may exceed the standard 15% shipping. Items that ship freight have item numbers that begin with "FT-".
What are motor freight charges?
A: United Parcel Service and Fed-Ex Ground are small package delivery companies, they don't accept large and or heavy packages. To ship large and or heavy packages, a freight carrier is required. Their services are expensive and motor freight charges are those charges imposed by a freight carrier to ship something. Please inspect your items before signing for your equipment. If it is damaged, either refuse delivery and/or call customer service while the delivery truck waits.
What is our federal tax ID number?
A: 34-1276429.
Do I need to give my credit card number to order on line?
A: No. If you are uncomfortable giving your credit card number online, you can pay off line by either calling us with your credit card number, or sending in a check with the order. Go to Custermer Service and see "security" for more information concerning the security of this site.
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