How do I save Items in my shopping cart for later use?
A: The best way to save items to your shopping cart for later use is to login before any product is added to the shopping cart. As a logged in customer, all items added to your cart will be stored for 30 days and may be retrieved from any computer with internet access. Please note: If you have a shopping cart full of items and then decide to login or create an account, all the items in your cart will be lost. We see more and more customers who start an order, say at school and then finalize the order much later in the evening, presumably from home. The only way to do this is to first login, then add items to your cart as a logged in customer.
Can a parent teacher organization be billed?
A: Yes, a PTO or PTA can be billed for the order as long as we are shipping to a school here in the United States.
How long will it take to get my order?
A: If the item is in stock, we normally ship your order the day we receive it or the next business day. How long it takes to be delivered depends on where you live and varies from 1 to 5 days. For non stock items, please allow 2 to 3 weeks for delivery.
What is a backorder?
A: When we are temporarily out of an item, we call that a backorder. We sometimes run out of an item when there is a high demand or when the manufacturer is unable to supply us with the item. We can often tell you what the wait will be on a backordered item if you contact our customer service department.
What is a Drop ship?
A: A drop ship occurs whenever you order an item that we either don't stock or when you order a large quantity of an item we do stock. In either case, we ask the manufacturer to ship your item for us and we call it a drop shipment.
Why doesn't my packing list have prices listed?
A: Our packing lists are designed to allow you to check in the equipment you ordered. An invoice will be sent separate from the order and will include all applicable charges.
How much will it cost to ship my order?
A: Within the Continental United States: We ship using either United Parcel Service (UPS) or Fed-Ex Ground. Shipping charges are 15% or $9.90, whichever is greater. Items that ship Oversize are not eligible for free shipping. Oversized products have item numbers that begin with "OS-". Items that are large or heavy enough to ship motor freight may exceed the standard 15% shipping. Items that ship freight have item numbers that begin with "FT-".
What are motor freight charges?
A: United Parcel Service and Fed-Ex Ground are small package delivery companies, they don't accept large and or heavy packages. To ship large and or heavy packages, a freight carrier is required. Their services are expensive and motor freight charges are those charges imposed by a freight carrier to ship something. Please inspect your items before signing for your equipment. If it is damaged, either refuse delivery and/or call customer service while the delivery truck waits.
What is our federal tax ID number?
A: 34-1276429.
Do I need to give my credit card number to order on line?
A: No. If you are uncomfortable giving your credit card number online, you can pay off line by either calling us with your credit card number, or sending in a check with the order. Go to Custermer Service and see "security" for more information concerning the security of this site.
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