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Frequently Asked Questions

How do I save Items in my shopping cart for later use?
A: The best way to save items to your shopping cart for later use is to login to your account before any product is added to the shopping cart.  That way, all items added to your cart are automatically saved for 30 days and may be retrieved from any computer with internet access. This is handy for teachers who might work on an order at school, but complete the order at home. But it only works if you have an account and are logged. 
Can a parent teacher organization be billed?
A: Yes, a PTO or PTA can be billed for the order as long as we are shipping to a school here in the United States.
How long will it take to get my order?
A: If the item is in stock, we normally ship your order the day we receive it or the next business day. How long it takes to be delivered depends on where you live and varies from 1 to 5 days. For non stock items, please allow 2 to 3 weeks for delivery.
What is a backorder?
A: When we are temporarily out of an item, we call that a backorder. We sometimes run out of an item when there is a high demand or when the manufacturer is unable to supply us with the item. We can often tell you what the wait will be on a backordered item if you contact our customer service department.
What is a Drop ship?
A: A drop ship occurs whenever you order an item that we either don't stock or when you order a large quantity of an item we do stock. In either case, we ask the manufacturer to ship your item for us and we call it a drop shipment.
Why doesn't my packing list have prices listed?
A: Our packing lists are designed to allow you to check in the equipment you ordered. An invoice will be sent separate from the order and will include all applicable charges.
How much will it cost to ship my order?
A: Within the Continental United States: We ship using either United Parcel Service (UPS) or Fed-Ex Ground or USPS. Shipping charges are 16% or $10.00, whichever is greater. Please note: Our free shipping offer does not include products with item numbers beginning with “OS” or “FT”. The OS stands for Over-Size. Shipping on OS items is 16%. The FT stands for Freight and these items must ship in a semi trailer. This website estimates 16% shipping on your FT items. If this estimate is low, we will contact you with an accurate quote for your approval prior to shipping.
What are motor freight charges?
A: United Parcel Service and Fed-Ex Ground are small package delivery companies, they don't accept large and or heavy packages. To ship large and or heavy packages, a freight carrier is required. Their services are expensive and motor freight charges are those charges imposed by a freight carrier to ship something. Please inspect your items before signing for your equipment. If it is damaged, either refuse delivery and/or call customer service while the delivery truck waits.
What is our federal tax ID number?
A: 34-1276429.
Do I need to give my credit card number to order on line?
A: No. If you are uncomfortable giving your credit card number online, you can pay off line by either calling us with your credit card number, or sending in a check with the order. Go to Custermer Service and see "security" for more information concerning the security of this site.
What is our e-mail address
A: Customer service may be contacted at: help@tpesonline.com
Do you have a completed and signed W-9 Form I can download?
A: Yes, a completed and signed W-9 is available online. Simply search for "W-9" in the search field above.

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