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Customer Care

Shipping & Delivery
Within the Continental United States: We ship using either United Parcel Service (UPS) or Fed-Ex Ground or USPS. Shipping charges are 16% or $10.00, whichever is greater. Please note: Our free shipping offer does not include products with item numbers beginning with “OS” or “FT”. The OS stands for Over-Size. Shipping on OS items is 16%. The FT stands for Freight and these items must ship in a semi trailer. Estimate 16% shipping on your FT items and if it ends up being more, we will contact you with a quote for your approval prior to shipping.
Outside the Continental United States, including Alaska and Hawaii: Due to the large variations that exist with our products, our web site is not able to accurately calculate shipping charges to overseas locations. We will E-mail you with shipping charges for your approval, prior to shipment. Note: all duties and tariffs will be the responsibility of the customer and are not included in the shipping costs.
Privacy & Security
We understand that your privacy is important. Therefore, we only collect information necessary to process an order, or provide a catalog that has been requested.
We never sell, or in any way share your personal information with any third party, except as necessary to process your order. For example, UPS or FedEx.
We will use your E-mail address to communicate to you concerning your order. 
The security features of this site are automatically activated when you check-out using 128-bit encryption. Your web browser should show a symbol of either a lock or a key to indicate when you are in a secure mode.
Returns & Replacements
To return merchandise, please contact us for instructions. If you have an invoice number or packing list available, we will be able to serve you even faster.
On most returns, you will have a choice of receiving new equipment, receiving a credit to your account, or receiving a refund.
For damaged or defective equipment, we will issue a call tag, if possible, to have the equipment returned to us.
Please note: for certain items, usually large items, there may be a restocking fee of up to 20%, plus shipping costs to return the product.
Ways to order:
1. Through this web site.
2. By faxing your order to 1-800-489-6256. If you need an order form, you can download one here: order_form.pdf
3. By phone at 1-800-225-7749 (Monday-Friday from 7:30 a.m. - 5:30 p.m Eastern US time)
4. Mail purchase orders to Toledo P.E. Supply, P.O. Box 5618, Toledo, OH 43613
Payment Information
We accept Master Card, Visa, American Express, Discover/Novus, checks and purchase orders. Please note: All purchase orders will be verified prior to shipment.
Guarantee
We have a one year guarantee on all products we sell. If you are not satisfied with any product for any reason, contact us and we will replace it or refund your money.
Customer Service Hours
7:30 a.m. - 5:30 p.m. (Eastern Standard Time) Monday - Friday. Speak directly to our knowledgeable customer service representatives, never a machine. Phone: 1-800-225-7749, Fax: 1-800-489-6256
You can download a completed and Signed W-9 Form here: TPESW9.pdf

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