Frequently Asked Questions

The best way to save items to your shopping cart for later use is to login to your account before any product is added to the shopping cart. That way, all items added to your cart are automatically saved for 30 days and may be retrieved from any computer with internet access. This is handy for teachers who might work on an order at school, but complete the order at home. But it only works if you have an account and are logged.
Yes, a PTO or PTA can be billed for the order as long as we are shipping to a school here in the United States.
If the item is in stock, we normally ship your order the day we receive it or the next business day. How long it takes to be delivered depends on where you live and varies from 1 to 5 days. For non stock items, please allow 2 to 3 weeks for delivery.
When we are temporarily out of an item, we call that a backorder. We sometimes run out of an item when there is a high demand or when the manufacturer is unable to supply us with the item. We can often tell you what the wait will be on a backordered item if you contact our customer service department.
A drop ship occurs whenever you order an item that we either don't stock or when you order a large quantity of an item we do stock. In either case, we ask the manufacturer to ship your item for us and we call it a drop shipment.
Our packing lists are designed to allow you to check in the equipment you ordered. An invoice will be sent separate from the order and will include all applicable charges.
Within the Continental United States: We ship using either United Parcel Service (UPS) or Fed-Ex Ground or USPS. Shipping charges are automatically calculated by this website. Please note: Our free shipping offer does not include products with item numbers beginning with “OS” or “FT”. The OS stands for Over-Size. The FT stands for Freight and these items must ship in a semi trailer. This website only estimates shipping on your FT items. If this estimate ends up being too low, we will contact you with an accurate quote for your approval prior to shipping.
United Parcel Service and Fed-Ex Ground are small package delivery companies, they don't accept large and or heavy packages. To ship large and or heavy packages, a freight carrier is required. Their services are expensive and motor freight charges are those charges imposed by a freight carrier to ship something. Please inspect your items before signing for your equipment. If it is damaged, either refuse delivery and/or call customer service while the delivery truck waits.
No. If you are uncomfortable giving your credit card number online, you can pay off line by either calling us with your credit card number, or sending in a check with the order. You can even place your order online and check the pay in store option.
Customer service may be contacted at: help@tpesonline.com. Email Orders to: Orders@tpesonline.com
Yes, a completed and signed W-9 is available to download here: Toledo PE W-9 online.